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COVID Certificate Verification – Facilitating the Hospitality Industry in Remote Customer Onboarding


The global pandemic has introduced a new normal for everyone worldwide. Corporations and consumers that adopted the transformation streamlined their workflow and achieved profitability goals. Before COVID-19, the market had a number of intelligent solutions, but no one was implementing them. The arrival of the pandemic highlighted significance of applying innovative services to deal with the prevalent issues. For example, ID theft, terrorism financing, and money laundering. In the course of COVID-19, cybercriminals sold fraudulent COVID certificates to bypass the security protocols of various industries, puzzling the regulatory bodies. Consequently, experts introduced a COVID certificate verification system to deal with the prevalent fraud.

The Impact of COVID Certificate Verification

The COVID e-certificate system was highly significant in controlling spread of the virus. It was significant for passengers to travel the world in healthy conditions. The final results played an important role in participating in events worldwide. The COVID certificate verification services supported the hospitality sector to ensure adherence to digital vaccine attestation standards. 

COVID Certificate Verification Service & the Latest Guidelines

Lack of monitoring regarding the consumption of hotel facilities and outdated consumer check-in systems were major issues for hospitality businesses. The introduction of digital corona certificate verification services enabled businesses to verify the consumers’ ID and Polymerase Chain Reaction (PCR) tests. This progressive approach gave several perks to the hospitality business. One advantage is that the industry could ensure adherence to the global COVID requirements. In this way, organizations could provide a positive experience for guests and reach their profitability goals.

  • Remote Customer Registration Procedure

The implementation of intelligent solutions enabled consumers to book their rooms and enroll themselves conveniently. In this way, the physical distance was not a problem, and clients could keep in touch with their hotels around the clock. Prior sharing of personal preferences enables the staff members to provide a comfortable experience to the guests. In this way, when tourists arrive at the hotel facility, the service staff can easily verify their IDs and COVID status. Hence, implementing innovative services streamlined the business operations of the industry.

  • Secure Self-Check-Ins Via Well-Encrypted Online Platforms

Manual registrations at any hotel mean that the guest has to share their personal credentials. For example, their debit card number, full name, and Date of Birth (DoB). It is the responsibility of the service staff to keep the consumers’ data secure from external threats. In other ways, it can negatively influence the financial assets of the consumers and the credibility of the establishment. Hotels opted for end-to-end encryptions on the self-check-ins services to provide positive customer care. This approach helped the tourism sector ensure unbeatable security for their guests.

  • Contactless Kiosks Platforms

The application of contact-free kiosks brought automation, convenience, and high security to the consumer registration process. This progressive step was essential to guarantee adherence to social distancing requirements. It attracted only genuine consumers and prevented fraud. Kiosks could also screen debit cards accurately, which facilitated instant payment transactions.

  • Powerful ID Verification Solutions

Digital hotel booking systems are incredibly convenient, but this does not result in state-of-the-art security. For this reason, business owners spent capital on implementing a robust tourist registration procedure. A combination of Artificial Intelligence (AI) and Machine Learning (ML) software supported the hotel industry in deterring all kinds of fraud. For instance, Cybercriminals use fake COVID-19 certificates to bypass security protocols.

COVID Certificate Verification System: Strengthening Relationship with Consumers

  • The traditional COVID certificate verification services had MRZ codes or QR encryptions that were quite slow and frustrating for clients worldwide. The utilization of the online COVID-19 certification system streamlined everything because the Optical Character Recognition technologies instantly captured the desired data from the consumers’ documentation. In this way, the intelligent solution easily dismissed expired COVID tests and certificates to control fraud cases
  • ID record attestation systems and tourist ID validation services deterred fraudsters even if they implemented complex fraud techniques to bypass the security protocols of the industry

In Summation 

The hospitality business had to abide by the COVID-19 requirements in the course of the client onboarding procedure. According to the guidelines, service staff had to demand a Polymerase Chain Reaction (PCR) test, which must not be older than 3 days to guarantee high safety and contain the spread of virus. In present times, intelligent solutions have allowed industries to validate consumers’ COVID certificates remotely. 

Online COVID certificate verification solutions have empowered travel industries, hotel sector experts, and law enforcement personnel to validate COVID-19 certificates constantly and accurately. Consequently, the sector communicated responsibility, care, and flexibility to stakeholders.

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